Refund policy

Returns
Nelson's does not offer returns or refunds on items sold in-store or online. This includes E-Gift Certificates and E-Gift Cards.

Exchanges
Nelson's only accepts exchanges in-store and within 30 days of purchase. Proof of purchase required.
Item must be unopened or unused.

Damages and issues
Please inspect your order upon reception and contact us immediately with photographic evidence if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.  

  • If the item was damaged we will issue a replacement ASAP (must include photographic evidence).
  • If the package has been rejected, we cannot issue a replacement until we receive the rejected goods.
  • If the item is incorrect we will organise a pre-paid returns label for the incorrect item and send out a replacement once goods are returned.

To raise a ticket please email enquiries@nelsonsdistillery.co.uk

Gin, Vodka & Rum School / Tour Talk & Taste
Experience Gift Certificates / Vouchers and direct bookings of Nelson’s Gin, Vodka & Rum School and Tour, Talk & Taste are non-refundable.

Gift Certificates / Vouchers expire 12 months from date of purchase and are void there after.

Nelson's implements a strict 48-hour policy on all experiences. Any person wishing to move or amend their booking must contact us up to 48 hours before the event or incur a fee. Changes made before the 48-hour policy will not be charged. 

Talk & Taste admin fee = £10
Gin & Vodka School admin fee = £25

Those who wish to cancel altogether, do not redeem a Gift Certificate / Voucher or fail to attend will subsequently forfeit their experience with no refund.

Gift Certificates / Vouchers that are still valid can be extended for a further 3 months but will incur an admin fee. Gift Certificates / Vouchers that have expired and are within a 3 month period of the expiry date may be extended at Nelson's discretion, for a fee of 50% of the experience face value. Gift Certificates / Voucher past the 3 month period are non extendable and considered void.

To make changes to bookings please email enquiries@nelsonsdistillery.co.uk

For any other concerns please contact us at 01889 725005 or email at enquiries@nelsonsdistillery.co.uk